Manage emotionally-charged situations better

The previous post explored what’s going on in our brains when we are upset and why difficult conversations can backfire when one or both of the people feel upset. This post outlines tips and strategies for what to do when things are emotionally charged. 1. Develop self awareness: Know that when we are upset and …

Why we can’t have effective conversations when we are upset

We are undeniably, collectively feeling emotionally stretched. The pandemic, racial reckoning, climate change, global political polarization and a challenging labour market has many of us feeling stretched like elastic bands, ready to snap. We find ourselves in reactive mode and our emotions may be closer to the surface. A disagreement happens at work or home, …

“Women typically get less staff and less funding, but these negotiation tactics can help”

KIRA VERMOND, SPECIAL TO THE GLOBE AND MAIL PUBLISHED NOVEMBER 2, 2021 https://www.theglobeandmail.com/business/article-women-typically-get-less-staff-and-less-funding-but-these-negotiation/ Does the prospect of negotiating for resources for your team intimidate you or invigorate you? Are you conscious of gender and equity gaps in influence in your organization? Do you think about negotiation strategically? Is it something you can practice and gain aptitude …

The Happy Lawyer Podcast: Illuminating issues of mental health, attrition, and the advancement of women in law

Catherine Shearer chats with  Cherolyn Knapp about all things conflict and conflict resolution including: Why she left private practice for dispute resolution How conflict exists with all relationships Why conflict seems negative The types of conflict personalities How to use conflict resolution skills This 58 minute episode aired April 30, 2021. Link to the podcast episode …

Is your team ready to manage workplace conflict in the COVID19 new normal?

Do your teams have the skills to deal with conflict at work in the era of COVID-19? This practical, cost-effective half-day workshop will equip your team with tools they can use immediately to handle new types of conflict, reducing stress for your employees and clients alike. Workers are returning the office, workplaces that had closed …

Embracing technology during social isolation and COVID-19

As COVID-19 begins to take hold in Canada, social isolation is being advocated for as a mechanism to slow the spread of the virus while scientists work on treatments and vaccines. We can role model effective social isolation by embracing technology to continue our daily work and ensure the economy continues to drive forward. Traditionally, …

The cost of workplace conflict in a tight labour market

What do labour market statistics have to do with workplace conflict? In August 2019, CBC reported BC’s unemployment rate was the lowest in the country. The lowest unemployment rates for Canadian cities are in Vancouver and Victoria. Conflict left unaddressed causes more than discontent. When workplace conflict boils over, employees become unfocussed, stressed and even …

Introducing Knapp Resolutions

In 15 years as a civil litigation lawyer, I have learned a lot about conflict. I have seen the inside of more disputes than I can count. Whether the parties were business partners, contractors and suppliers, parents and children, siblings, employers and employees, lenders and borrowers, they all felt hurt, stressed and drained by the …