Managing Workplace Conflict in the COVID19 New Normal

Workers are returning the office, workplaces that had closed are reopening and essential services are settling into a new normal. Employees and clients are anxious about how the new rules will work and whether they will be placed at risk by being back at work or re-engaging as consumers of goods and services in person. Business owners and social service leaders are anxious about maintaining viable business models and funding while supporting their employees.

How will COVID19 affect how people handle conflict at work? How should we handle a clash in values and fears as the rules change? What if people can’t agree? How can we be role models for addressing conflict in a healthy way so that we can focus on getting the work done?

In this workshop, your team will gain insight into how people experience conflict, harness the powers of curiosity and active listening, understand the anatomy of a difficult conversation and practice conflict resolution strategies using real-life scenarios tailored to your workplace.


  • 3-hour workshop; for more detailed lessons and in-depth experiential learning, longer workshops can be arranged
  • Combination of presentation, group discussion and exercises
  • Hosted on Zoom with robust privacy protocols and small group “breakout rooms”
  • Can be tailored for most teams anywhere in Canada
  • Up to 24 participants per session
  • Agencies or businesses may partner to share costs and bring this training to their teams together
  • Contact us for pricing. Volume pricing negotiable based on number of sessions.
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