I spend a lot of time thinking about how our emotions impact how we engage with conflict. I mean, have you ever found yourself churning over a situation with another person, thinking about your next interaction, and your mind is racing, your heart is beating faster and you feel sweaty and nothing has actually even …
Tag Archives: workplace conflict
Manage emotionally-charged situations better
The previous post explored what’s going on in our brains when we are upset and why difficult conversations can backfire when one or both of the people feel upset. This post outlines tips and strategies for what to do when things are emotionally charged. 1. Develop self awareness: Know that when we are upset and …
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Why we can’t have effective conversations when we are upset
We are undeniably, collectively feeling emotionally stretched. The pandemic, racial reckoning, climate change, global political polarization and a challenging labour market has many of us feeling stretched like elastic bands, ready to snap. We find ourselves in reactive mode and our emotions may be closer to the surface. A disagreement happens at work or home, …
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Knapp Resolutions 