About Knapp Resolutions
Knapp Resolutions offers customized conflict and dispute resolution processes and workplace investigations for organizations and businesses across Canada. Cherolyn Knapp is a knowledgable and experienced conflict resolution expert, who leverages over 15 years of prior experience as a civil litigation lawyer.
Compassionate & Understanding.
Experienced & Knowledgeable.
Professional & Approachable.
At Knapp Resolutions, Cherolyn Knapp’s values are at the heart of everything.
Navigating conflict requires not only professional expertise, but also a human-centred approach. Cherolyn serves as a compassionate partner, working closely with participants to find a path forward. Her innovative and knowledgeable approach comes from a deep understanding of conflict, allowing her to help people find a better way to resolve disputes. As an expert, she is flexible and approachable, ensuring an effective process to address difficult situations.
Cherolyn Knapp
B.Comm, LL.B, Q.Med
Cherolyn Knapp (she/her) grew up on the shores of Georgian Bay in Owen Sound, Ontario and earned a Bachelor of Commerce (Human Resources) from Toronto Metropolitan University (formerly Ryerson University) in 1995. Before becoming a lawyer, Cherolyn worked in human resources, non-profit and business management roles. Cherolyn entered law school at the University of Ottawa. She graduated cum laude in 2003 and was admitted to the Ontario bar in 2004.
As a litigation lawyer from 2004 to 2019, Cherolyn advised and advocated for employee, employer, individual and organizational clients in a broad range of employment, human rights and civil disputes, appearing before various levels of Court and Administrative Tribunals and negotiating numerous out of court resolutions. She was also the co-managing partner of a small, yet thriving law firm.
As a passionate problem-solver, Cherolyn understands that most people prefer to have conflicts resolved rather than endure the financial cost, emotional stress and uncertainty of formal legal proceedings. She has a great deal of insight into interpersonal dynamics and conflict. Cherolyn’s considerable skills are of assistance in business, workplace and non-profit situations as much as in the context of litigation.
In 2019, Cherolyn moved across the country to British Columbia, where she was also admitted to the bar. She subsequently opened Knapp Resolutions, through which she focuses her practice on helping people to navigate workplace and organizational conflict. She has conducted numerous investigations into allegations of bullying, harassment, discrimination and misconduct in various public, private and non-profit sector unionized and non-union environments. She has also been engaged as a mediator and facilitator to assist co-workers and professionals who are locked in disputes to find a path forward. She is frequently engaged as a trainer and consultant on topics related to conflict resolution, diversity and inclusion, negotiation and improving team functioning.
- Qualified Mediator (Q.Med) – ADR Institute of Canada
- ADR Institute of British Columbia Civil Roster
- Mediate BC Civil Roster
- Law Society of British Columbia
- Canadian Bar Association – BC Branch
- Association of Workplace Investigators
- Chartered Professionals in Human Resources of BC & Yukon
Cherolyn is an active community volunteer. She serves on the board of directors of AVI Health & Community Services. She volunteers as a mentor in CBABC’s mentorship programs and as a member of CBABC’s Provincial Council and Equity, Diversity & Inclusion Committee.
She is past-president of the Wellington Law Association and served many years on the Ontario Bar Association provincial Council and subcommittees. She has also served on boards of directors of non-profit organizations and volunteered in mentoring roles with lawyers and new Canadians.
