Resources
Interested in developing your conflict resolution knowledge and communication skills?
Here are some of Knapp Resolutions’ favourite resources:
Knapp Resolution Articles
Websites & Articles
Conflict Resolution
- Style Matters: The Kraybill Conflict Style Inventory
- Harvard Law School Program on Negotiation Daily Blog
- High Conflict Institute Articles
- Working Together with I-Messages, Linda Adams, Gordon Training International
Associations & Industry
Podcasts
It’s All Your Fault explores the five types of people that present the most challenging situations and interactions—people with high conflict personalities and how they weave themselves into our lives.
Hidden Brain explores the unconscious patterns that drive human behaviour and the questions that lie at the heart of our complex and changing world.
Reality-Based Leadership: The Podcast, hosted by NY Times best-selling author Cy Wakeman, offers leadership tools to ditch drama, end entitlement, and drive results in the workplace.
American Bar Association: Resolutions is a podcast about dispute resolution and prevention.
Books
In addition to the following books, the High Conflict Institute Book Store is also recommended.
No Ego
By Cy Wakeman
(2017)
The Joy of Conflict Resolution
By Gary Harper
(2004)
Difficult Conversations
By Douglas Stone, Bruce Patton & Sheela Heen
(2023)
Shift: Managing Your Emotions — So They Don’t Manage You
By Ethan Kross
(2025)